PerfectDraft Machine - Incorrect Volume

Modified on Tue, 05 Dec 2023 at 10:19 PM

If you're a PerfectDraft machine owner and you notice that the volume of beer being displayed on the machine is not accurate, don't worry. There are several things that you can try to get your machine working properly again.

Pour a beer:

When a new keg is installed, the machine may not immediately register the volume. Pouring a beer usually resets the volume indicator. Make sure you pull the tap handle all the way down!

Check the keg:

The first thing you should do is to check the keg itself. Make sure that it is properly connected to the tap handle. 

Clean the machine:

Another common reason why the volume display may not be accurate is that the machine is dirty or clogged. Try cleaning the machine and its components according to the manufacturer's instructions. This can often solve the problem.

Reset the machine:

If cleaning the machine doesn't work, try resetting it. You can do this by unplugging the machine from the power source for a few minutes and then plugging it back in.

Contact customer service:

If none of the above steps work, contact the customer service team. They will be able to help you troubleshoot the problem and provide additional assistance.

If your machine is a PerfectDraft Pro, there are other things to consider:

  • The dispenser calculates the beer level by measuring the dispense pressure on the keg and this calculation currently has a 300ml error margin.
  • Opening and closing the door resets the calculation and might make it less accurate for the remainder of the keg. Please make sure to avoid opening the door between keg changes.
  • If the power goes off or the machine is reinstalled, the volume might not be reset properly. However, rest assured, any connectivity cut after a keg is loaded resets the 30 day counter.
  • The volume isn’t calculated instantly when the keg is installed but after the first attempt to pressurise the keg
  • If the volume or temperature on the screen doesn't match the app, check if your machine is connected. If your machine has a stable white light, it is connected, if it's any other colour, it has lost its connection and you need to reconnect.

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