If your beer is all head, starts okay then goes frothy, or you are not able to pour a proper pint, the most common causes are temperature, pour technique, or a keg/tube connection issue.
Start with temperature:
on standard PerfectDraft machines, serving temperature is 3°C
on PerfectDraft Pro, the recommended setting depends on the beer style
- if the beer is not fully chilled, it can create excess foam
Then check your pouring technique:
use a clean, dry glass
tilt the glass to 45 degrees
pull the handle down fully in one smooth motion
- keep the glass steady and gradually straighten it as it fills
- Master the PerfectServe! Learn Here
Then check the machine side:
inspect the tube connecting the keg to the tap
if it appears damaged or loose, replace it and make sure it is securely fitted
- make sure the tap unit is fully attached
If the problem continues after the keg has fully cooled and the pour technique is correct:
try another keg if possible
- if the same issue continues, check the machine setup or please contact our Customer Service team.