How long does a reimbursement take?
If you are waiting for a reimbursement, it is natural to want to know when the money will arrive. Here is what you can expect.
Do I need approval before a reimbursement is processed?
Yes. All refunds or reimbursements must first be reviewed and approved by the Customer Service team. This ensures everything is accurate and processed correctly. You can learn more about how this works in the related FAQ article.
How long does it take once approved?
Once your reimbursement has been approved and completed, it usually takes between 3 to 5 business days to appear in your account. The exact timing can vary depending on your payment provider.
Why have I not received my reimbursement yet?
If it has been less than 5 business days since approval, your reimbursement may still be processing with your bank or payment provider. This is normal.
If it has been longer, we recommend checking:
- The payment method used for the original order
- Your bank or payment provider processing times
What should I do if I am unsure about my reimbursement?
If you would like an update or need help, our Customer Service team is here for you. They can confirm the status of your reimbursement and guide you through the next steps.
Reaching out to a team member is the quickest way to get clear and up-to-date information about your specific request.