If you need help with your account, an order, or your PerfectDraft machine, our Customer Service team is here to help.
Most answers are in our Help Centre and FAQ articles - troubleshooting, delivery, keg returns and more.
Still need us?
Contact form (Preferred) - submit via Contact Us. We aim to get back to you within 48hrs.
Include this and we'll solve it first time:
| Issue | What we need |
|---|---|
| Machine fault | Serial number (base of machine), error code, photo/video |
| Order or delivery | Order number + tracking number |
| Damaged or missing | Order number + photo |
| Returns or refunds | Order number + reason |
| Account | Account email |
Virtual assistant - 24/7 on any Help Centre page. Answers common questions instantly, and passes you to the team if it can't.
No phone support. Our team works through written requests only, so you get a documented answer with your full case history.
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