Pack a minimum of 1 and a maximum of 6 kegs per box.
If you’re returning more than 3 kegs, we recommend splitting them across multiple boxes. For example:
| Number of kegs | Recommended packaging |
|---|---|
| 1–3 kegs | 1 box |
| 4–6 kegs | Two boxes with up to 3 kegs each, or 1 large box containing 6 kegs |
| 7–9 kegs | 3 boxes |
Each box can be scanned and processed separately. This means your credits may be added at different times, especially if the boxes are scanned on different days.
If you’ve only received credit for some of your kegs, please wait until the relevant processing time has passed:
- Express Credit: allow up to 48 hours after the carrier collects your parcel.
- Standard Credit: allow up to 10 days for your return to be received and processed.
Please contact us if:
- Your Express Credit hasn’t been added within 48 hours of the carrier collecting your parcel.
- Your Standard Credit hasn’t been added after 10 days.
- You’ve returned several boxes and some of your credit is still missing.
- You don’t know what happened to your return.