You can usually tell by checking your order confirmation email.
If your order was placed on PerfectDraft.com, your confirmation email should come from PerfectDraft and show your PerfectDraft order details.
If your order was placed through another retailer or partner store, the confirmation email will normally come from that retailer or partner. They will manage the order, payment, delivery, and return process.
What should I check?
Please check:
- The sender of your order confirmation email
- The website where you placed the order
- The name shown on your payment statement
- Any delivery or dispatch emails you received
What should I do next?
If the confirmation came from PerfectDraft, please check your PerfectDraft account or contact us with your order details.
If the confirmation came from another retailer, please contact that retailer for order, delivery, payment, return, or refund questions.