I can't see my Beer Tokens...

Modified on Wed, 15 Mar 2023 at 05:35 PM

We understand how important it is for you to keep track of your beer tokens while using the PerfectDraft system. If you are unable to see your beer tokens on your account dashboard, there may be a few simple steps you can take to resolve the issue. In this article, we will provide you with step-by-step instructions to help you regain visibility of your beer tokens.

Step 1: Log out and log back in

The first step is to log out of your PerfectDraft account and then log back in. Sometimes, the system may not update your account information in real-time, which could result in your beer tokens not appearing. Logging out and logging back in refreshes the system, which may help solve the problem.

Step 2: Clear your cache and cookies

If logging out and back in didn't help, the next step is to clear your cache and cookies. These are files stored on your computer that help websites remember your preferences and settings. However, they can sometimes become corrupted, causing issues like not displaying beer tokens. Here's how to clear your cache and cookies:

Open your browser settings

Find the "Privacy" or "History" section

Click "Clear browsing data"

Make sure "Cookies and other site data" and "Cached images and files" are selected

Choose the time range for which you want to clear data

Click "Clear data"

Once you have cleared your cache and cookies, log back into your PerfectDraft account and see if the beer tokens are now visible.

Step 3: Contact customer services

If you have tried both of the above steps and still cannot see your beer tokens, the final step is to contact services. Our support team will be happy to help you investigate the issue and find a solution.

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