If your PerfectDraft order hasn't turned up, here's how to track it down.
Start with your tracking
Once your order is on its way, the courier will email you a tracking number and link. If it's not in your inbox, it's worth a look in your spam folder.
Can't find it at all? Contact us with your order number and we'll send your tracking details over.
You'll also find your order in My Account under My Orders.
If your tracking says delivered
A few places parcels commonly turn up:
- The delivery photo. Most couriers record where they left it, and the photo is in your tracking.
- Somewhere safe around your property. Porch, shed, bin store, behind a gate, or a safe place you've set with the courier.
- With someone else at home.
- With a neighbour.
It's also worth checking the delivery address on your order in My Orders, in case it went to an old one.
If nobody was home
All PerfectDraft deliveries have to be handed to someone aged 18 or over, so the courier can't leave your order if there's no adult there to take it.
They'll try again. Your tracking will show the next attempt, and you can usually rearrange from the courier's site.
If only part of your order arrived
Larger orders sometimes travel in more than one parcel, and machines and kegs can be dispatched separately. Your tracking will show whether anything else is still on its way.
Still nothing?
Contact us and we'll take it from there. It helps if you include:
- the email address on your account
- your order number
- your tracking number
- what your tracking currently says
What happens next: we'll go through the tracking with you and share the courier's delivery evidence. If we still can't find your order, we'll ask you to confirm in writing that you didn't receive it, and open a formal investigation with the courier.
From there it's your choice: a replacement order, a refund, or the value back as Beer Tokens.