If you need help with your account, an order, or your PerfectDraft machine, our Customer Service team is here to help.
Before getting in touch, you may find a quick answer in our Help Centre and FAQ articles, which covers common questions and troubleshooting.
If you still need help, you can contact us in the following ways:
Virtual assistant — 24/7 on any Help Centre page. Answers common questions instantly, and passes you to the team if it can't.
Contact form (Preferred)— submit via Contact Us and we will aim to get back to you within 48hrs.
Include this and we'll solve it first time:
| Issue | Include |
| Machine fault | Serial number (base of machine), error code, photo/video |
| Order or delivery | Order number + tracking number |
| Damaged or missing | Order number + photo |
| Returns or refunds | Order number + reason |
| Account or Beer Tokens | Account email |
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