Yes, PerfectDraft can help with product support if you bought an official PerfectDraft keg from a retailer.
For order issues, payment, delivery, or a refund request, please contact the retailer first. If the issue is with the keg itself, such as flat beer, leaking, pressure loss, or unusual quality, PerfectDraft can help review the product issue.
What should I check first?
Please check:
- The keg is an official PerfectDraft keg
- The best before date
- The batch number
- How the keg was stored
- Whether the keg was chilled to the correct serving temperature
- Whether the tap unit and tube are fitted correctly
What should I do?
If the retailer can resolve the issue, please follow their process first.
If the issue needs PerfectDraft product support, please contact us with:
- Proof of purchase
- Retailer name
- Keg brand
- Batch number
- Best before date
- Photos or video of the issue, if possible