If a product arrived with missing parts and it was bought from another retailer, please contact the retailer first. They own the order and delivery process, so they are usually best placed to help with missing items from the box.
PerfectDraft can still help with product guidance, setup support, and warranty advice if needed.
What should I do?
Please contact the retailer and explain which part is missing.
If the retailer asks you to contact PerfectDraft, please send us:
- Proof of purchase
- Retailer name
- Machine model
- The missing part
- Photos of the box contents, if available
I need help with missing parts
Please contact the PerfectDraft support team if:
- The retailer has asked you to contact us
- You are unsure which part is missing
- You need help setting up your machine
- You need warranty guidance after buying from a retailer