Our Order Statuses

Modified on Wed, 15 Mar 2023 at 06:35 AM

When you place an order for PerfectDraft products, you may notice various order statuses as your order moves through our system. Here is a breakdown of what each status means:

  1. Order not yet confirmed: This status means that your order has been placed, but we are still processing your payment. We will notify you once your payment has been processed successfully.

  2. Order received: This status means that your payment has been finalised, and your order details have been sent to our warehouse. Our team will now start preparing your order for shipment.

  3. Order in the warehouse: This status means that your order has been picked, packed, and is now getting ready for shipment. We aim to dispatch your order as soon as possible, and we will notify you once it's on its way.

  4. With courier: This status means that your order has been handed over to our courier, and it's now on its way to you. You should receive a tracking number, which you can use to track your order's progress.

  5. Complete: This status means that your order, or part of it, has been delivered. You should have received all the items that you ordered, and we hope that you are happy with your purchase.

If you have any questions about your order status or any other concerns, please don't hesitate to contact our customer support team. We are always here to help, and we want to ensure that your PerfectDraft experience is as smooth and enjoyable as possible.

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