If you've placed an order with PerfectDraft but need to make changes or cancel it for any reason, there are steps you can take to ensure a smooth process. Here's what you need to know:
Contact Us as Soon as Possible
The first thing you should do if you need to amend or cancel your order is to contact us as quickly as possible. You can do this via our Support Portal, Email or Live Chat. Our contact information can be found on the PerfectDraft website.
When you contact us, be sure to provide us with your order number and explain what changes you would like to make. If you want to cancel your order, be clear about that as well. The sooner you contact us, the easier it will be for us to accommodate your request.
Be Prepared to Provide Additional Information
Depending on the nature of your request, we may need additional information from you to process your amendment or cancellation request. For example, if you want to add items to your order, you'll need to provide a list of the products you'd like to add.
Similarly, if you want to cancel your order, you may be asked to provide a reason for cancellation. This information will help us improve our service in the future.
Stay in Touch
Once you've contacted us, it's important to stay in communication with us until your issue is resolved. If we need more information from you, be sure to provide it as quickly as possible.
Similarly, if you haven't heard back from us in a timely manner, don't hesitate to follow up with us. This will ensure that your request is processed as quickly as possible.