If your machine is not cooling as expected, there are a few common causes to check.
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Allow enough cooling time
- Cooling can take longer depending on the starting temperature of the keg and the temperature of the room.
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Check ventilation space
- Make sure there is at least 10 cm of space around the back and sides of the machine.
- Good airflow is essential for proper cooling. Avoid placing the machine in enclosed cabinets or tight spaces.
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Consider room temperature
- High room temperatures can affect cooling performance.
- Avoid placing the machine in direct sunlight or near heat sources such as ovens or radiators.
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Check the rear fan and vents
- Dust build-up can restrict airflow.
- Switch off and unplug the machine, then gently clean the rear vents and fan area with a soft brush or vacuum.
- WARNING: Do not remove the back cover of the machine, as this would void your warranty.
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Confirm power and display
- Make sure the machine is plugged in securely and switched ON.
- Check whether any error messages are shown on the display.
If the machine still does not reach the desired temperature after the checks above, please reach out to the dedicated machine support teams:
For PerfectDraft Philips machine:
Contact Philips directly at PerfectDraft Philips Support.
You’ll need the serial number from the silver sticker on the bottom of your machine.
For PerfectDraft Pro:
- Please contact us
- You'll need the serial number of your machine, your invoice and purchase date ready