If your machine is not cooling as expected, there are a few common causes to check.
1. Allow enough cooling time
- Cooling can take longer depending on the starting temperature of the keg and the temperature of the room.
- Estimated cooling times:
Room temp keg (~23°C) – Philips Up to 12 hours Room temp keg (~23°C) – Pro Up to 10 hours Pre-chilled keg (~7°C) ~3 hours 💡 Tip: Pre-chill your keg for at least 12 hours for the fastest results.
2. Check the door is fully closed
- Cooling stops if the door is left open for more than about 30 seconds.
- Make sure the latch has clicked shut, and that nothing is caught in the door seal.
3. Check ventilation space
- Make sure there is at least 10 cm of space around the back and sides of the machine.
- Good airflow is essential for proper cooling. Avoid placing the machine in enclosed cabinets or tight spaces.
4. Consider room temperature
- High room temperatures can affect cooling performance.
- Avoid placing the machine in direct sunlight or near heat sources such as ovens, radiators, and other appliances like fridges, freezers and dishwashers, which give off more heat than people expect.
5. Check the rear fan and vents
- Dust build-up can restrict airflow.
- Switch off and unplug the machine, then gently clean the rear vents and fan area with a soft brush or vacuum.
⚠️ Do not remove the back cover of the machine. This would void your warranty.
6. Confirm power and display
- Make sure the machine is plugged in securely and switched ON.
- Check whether any error messages are shown on the display.
7. Check your cooling mode (PerfectDraft Pro)
- If Power-Saving mode is on, your machine is cooling to 7°C rather than your usual temperature, and the display will be green.
- Open the PerfectDraft app and switch to a different cooling mode if you'd like your beer colder.
If the machine still does not reach the desired temperature after the checks above, please reach out to the dedicated machine support teams:
For PerfectDraft Philips machine:
- Contact Philips directly at PerfectDraft Philips Support
- You'll need the serial number from the silver sticker on the bottom of your machine.
For PerfectDraft Pro:
- Please contact us
- You'll need the serial number of your machine, your invoice and purchase date ready