If your machine is not cooling as expected, there are a few common causes to check.
-
Allow enough cooling time
- If you have recently inserted a new keg, it may simply need more time.
- A keg at room temperature can take around 10–12 hours to reach 3°C. Pre-chilled kegs will cool much faster.
-
Check ventilation space
- Ensure there is at least 10 cm of space around the back and sides of the machine.
- Good airflow is essential for proper cooling. Avoid placing the machine in enclosed cabinets or tight spaces.
-
Consider room temperature
- High ambient temperatures can affect performance.
- Avoid placing the machine in direct sunlight or near heat sources such as ovens or radiators.
-
Check the rear fan and vents
- Dust build-up can restrict airflow.
- Switch off and unplug the machine, then gently clean the rear vents and fan area with a soft brush or vacuum.
-
Confirm power and display
- Make sure the machine is plugged in securely and switched on.
- Check whether any error messages are shown on the display.
If the machine still does not reach temperature after these checks, please contact our Customer Service team.
When reaching out, have your purchase date (and serial number if you have a PerfectDraft Pro machine) ready so we can assist you as quickly as possible.