Your keg return credit may not have appeared because your return is still within the expected processing time.
The timeframe depends on the type of credit you chose: Express Credit or Standard Credit.
What should I do?
Check which type of credit you chose for your return.
- If you chose Express Credit, allow up to 48 hours from when the carrier collected your parcel.
- If you chose Standard Credit, allow up to 10 days for your returned kegs to be received and processed.
If the expected timeframe has passed and your credit still hasn’t appeared, try logging out of your account and logging back in. You can also clear your browser’s cache and cookies.
Why might my credit be delayed?
Your credit may be delayed if:
- Your return is still being processed.
- Your boxes were scanned at different times.
- Your return was sent in multiple boxes.
- The number of kegs returned doesn’t match the number booked.
- Your account hasn’t refreshed correctly.
Please contact us if:
- Your Express Credit hasn’t appeared within 48 hours of the carrier collecting your parcel.
- Your Standard Credit hasn’t appeared after 10 days.
- You returned multiple boxes and some of your credit is still missing.
- Your credit still isn’t visible after you’ve logged out and back in.
- You don’t know what happened to your return.