If your return was sent in multiple boxes, each box may be scanned and processed separately. Your credits may therefore be added at different times.
Each box must contain at least 1 and no more than 6 kegs.
What should I do?
- If you returned multiple boxes, please wait for each box to be scanned and processed.
- Allow up to 48 hours for Express Credit.
- Allow up to 10 days for Standard Credit.
- If your return was sent in a single box and the credit amount still seems incorrect after the expected timeframe, contact us so we can check your return.
Why might my credit be added separately?
Your credit may be added separately if:
- Your return was split across multiple boxes.
- The boxes were scanned at different times.
- The boxes were processed in a different order.
- Your return is still being processed.
Please contact us if:
- The credit you received covers fewer kegs than you returned.
- You returned a single box and the credit amount seems incorrect.
- More than 10 days have passed and some of your credit is still missing.
- Your return tracking shows that it’s complete, but your credit is incomplete.
- You don’t know how many kegs have been processed.