Express Credit may be unavailable if you’ve used it recently or if your previous keg return is still being processed.
Express Credit can only be used once every 10 days. If you’ve used it within the last 10 days, the option may be disabled until it becomes available again.
Express Credit may also be disabled automatically if you send fewer empty kegs than you originally booked more than twice. To avoid this, enter the correct number of kegs when booking your return.
What should I do?
Check when you last used Express Credit.
- If it was less than 10 days ago, wait until that period has passed and try again.
- If it was more than 10 days ago and Express Credit is still unavailable, contact us so we can look into it.
Can I still return my empty kegs?
Yes. If Express Credit isn’t available, you can still return your empty PerfectDraft kegs using the options available in the Keg Return Centre.
Drop-off with Standard Credit:
- You can return your empty kegs with Standard Credit by dropping them off at a DPD drop-off point.
- If you return your kegs using Standard Credit, your credit will be added once the kegs have been received and processed.
- Please allow up to 10 days for Standard Credit to appear in your account.
Please contact us if:
- Express Credit has been disabled for more than 10 days.
- You don’t know when you last used Express Credit.
- You think Express Credit should be available on your account.
- Your credit hasn’t appeared after the expected timeframe.