All Help Centre Articles - UK

Account

• I’m having issues with my password — how do I fix this?
• I can’t log into my account — how do I fix this?
• How do I update the details on my account?
• How do I opt out of email marketing?

Delivery

• What do I do if I can't find my delivery?
• What do I do if only part of my order has arrived?
• What do I do if I'm not at home for my delivery?
• What is your standard delivery fee?
• How do I track my order?
• What areas do you deliver to?

See all 7 articles

Keg Returns

• What is the difference between Express Credit and Standard Credit?
• Why is Express Credit disabled on my account?
• Why was I credited for the wrong number of kegs?
• Why have I not received my keg return credit yet?
• When will I receive my keg return credit?
• Where can I find my keg return confirmation or tracking?

See all 14 articles

Kegs & Beer

• What warranty does my PerfectDraft machine have?
• What is the weight of a PerfectDraft keg?
• What kegs can I use with my PerfectDraft machine?
• Why is my PerfectDraft beer cloudy?
• How do I connect the tube to my PerfectDraft keg?
• How can I check the quality of my PerfectDraft keg?

See all 15 articles

Legal, Warranty & Data

• What are my rights regarding GDPR?
• Where can I find the cookie policy?
• Where can I find the privacy policy?

Loyalty, Referrals & Rewards

• Why is my referral code not working?
• What do I do if I can't see my Beer Tokens?
• How do I use my Beer Tokens?
• When do Beer Tokens expire?
• What are beer tokens?

Machines & Troubleshooting

• What is Rapid Cooling?
• What is Power-Saving mode?
• What does error code E7 mean on my PerfectDraft machine?
• What does error code E6 mean on my PerfectDraft machine?
• What does error code E5 mean on my PerfectDraft machine?
• What does error code E4 mean on my PerfectDraft machine?

See all 30 articles

Mobile App

• Why are some kegs missing from the drop-down menu in the PerfectDraft app?
• Do I need the PerfectDraft app to use my PerfectDraft Pro machine?

Offers, Vouchers & Promotions

• What do I do if the promotion I've seen is not working?
• How long do your promotions run for?
• How do I sign up for offers and promotions?
• How do I apply a discount code?
• How does the PerfectDraft Multibuy work?

Orders & Payments

• How do I amend or cancel an order?
• Where can I buy medallions and accessories for my PerfectDraft machine?
• What different payment methods do you accept?
• How do I get a copy of my invoice?
• What are the different order statuses?

Product Information & Features

• Will the PerfectDraft Pro keep beer cold during warmer weather?
• Who makes the PerfectDraft Pro model?
• Where can I buy spare parts for my PerfectDraft machine?
• What’s the difference between the PerfectDraft Pro and other PerfectDraft machines?
• What is a PerfectDraft machine?
• What do the temperature colours on the PerfectDraft Pro mean?

See all 10 articles

Returns & Refunds

• What is the return policy?
• How do I return items?