Account
Delivery
- What do I do if I can't find my delivery?
- What do I do if only part of my order has arrived?
- What do I do if I'm not at home for my delivery?
- What is your standard delivery fee?
- How do I track my order?
- What areas do you deliver to?
Keg Returns
Kegs & Beer
- Can I refill a PerfectDraft keg?
- How many pints are in one keg?
- How long can I keep an open PerfectDraft keg?
- How can I check when my keg expires?
- When is the keg I want coming back into stock?
- What is the weight of a PerfectDraft keg?
Rewards
Machines & Troubleshooting
Mobile App
- Why does my PerfectDraft Pro machine keep losing connectivity?
- Why can’t I connect my PerfectDraft Pro machine to the app?
- Why are some kegs missing from the drop-down menu in the PerfectDraft app?
- Do I need the PerfectDraft app to use my PerfectDraft Pro machine?
- Can I control one PerfectDraft Pro machine from multiple devices?
- Can I connect two PerfectDraft Pro machines to one PerfectDraft app account?
Offers & Vouchers
Orders & Payments
- Can I pay for a PerfectDraft machine in instalments?
- I’ve been charged twice - what should I do?
- I think I’ve been charged but my order did not go through
- Why is my billing address not accepted?
- My payment was declined - what should I do?
- How do I amend or cancel an order?
Product information
- Will the PerfectDraft Pro keep beer cold during warmer weather?
- Who makes the PerfectDraft Pro model?
- Where can I buy spare parts for my PerfectDraft machine?
- What’s the difference between the PerfectDraft Pro and other PerfectDraft machines?
- What is a PerfectDraft machine?
- What do the temperature colours on the PerfectDraft Pro mean?